If they can't handle putting together the billing and management web pages properly, and have to outsource phone service, one can only imagine what other problems they'd run into the future. Their order management screen was so rudimentary with the 'find my order' site, that although I clicked cancel and opt out of auto pay, I was never sure if that processed or not. I was asked to suffer phone based tech support with people who have only basic english speaking skills, while being asked to trust a single security system for everything, with automatic auto payment enroll. No American to speak with, no email to send to, the csr suggested she'll handle my concerns. I called in to cancel and was routed to a customer service agent in the Philippines. Every time I tried to install Trend Micro, go through the download, wait, unpack the files, wait, analyze, wait, then get told not compatible must uninstall other software (work arounds like temporary off of these other programs did not work.) When I tried to send an email to the address my Trend Micro email based order receipt was sent from, it rejected my sending return email. I'm open to better product suggestions from this board but one thing is for certain, I'm not getting rid of Malwarebytes, it's been effective for several years for me and I like it. Had to uninstall then re install avg free, zone alarm fee, spybot s&d free, microsoft security essentials free, and then when it told me to uninstall malwarebytes paid, I backed out and re installed everything else. After Trend Micro Maximum Security 5 users 1 year for $50 dollars tried to force me to uninstall my paid version of malwarebytes, I cancelled and re installed everything else. Had tried to purchase Trend Micro via advice from a friend, 02/2019. Endpoint Detection & Response for Servers
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