![]() ![]() ![]() I’d recommend taking a look at Corry’s article on Troubleshooting Sonos on WiFi for some further information regarding mesh systems and Sonos. Mesh systems can be a little trickier - if the mesh system is connected to a different, ISP provided router, then your network likely has Double NAT, which can cause issues with updating. by not updating them to S2 manually, you shouldn’t have issues.Ĭertain network setups can cause issues with updates, for example wireless extenders, and incorrectly configured mesh systems. In these cases, simplifying the network is usually the answer - with extenders, this can be as simple as connecting a Sonos device to the router via Ethernet cable. This is not to say you can’t have S2 compatible devices in an S1 system - provided they remain on the S1 software, i.e. If you have a mix of devices currently running S1 and S2 in the same Sonos system, then you will have trouble updating. To successfully update, you’ll need to fully separate the systems, by performing a Factory Reset on all of the S1 only devices, and then setting them up as a new, separate system. If you’re using a mobile device or a laptop on WiFi to update Sonos, try moving closer to the router and trying the update again. If the WiFi signal on your controller is weak, it can cause problems when trying to update your Sonos system. If you have a large system, it may also be worth trying to update less players at a time - you can do this by simply leaving some of the speakers powered off, and retrying the update. Reboot each Sonos product in your home by unplugging the power cable, waiting 10 seconds, then plugging it back in. Once you have rebooted all of your Sonos products, check to make sure they all show up in your Sonos app, then attempt the update again. Unplug your router from power, wait 10 seconds, then plug it back in. When your network is back online, try updating Sonos one more time. If you control Sonos with more than one device, you can also retry the update using a different Sonos app. Try starting the update again from the Sonos app. The steps below are common fixes for a variety of Sonos update errors. Try going through these steps first before looking for your specific error in the next section. Please feel free to contact one of our support techniciansif you need any assistance throughout. We’d like to discuss some of the issues you may encounter whilst trying to update your Sonos system. When you are attempting to update your system without success, there may be an error message that shows onscreen. In this article, we’ll tell you some Quick Tips to get around these problems, as well what to do if you encounter an error message. ![]()
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